Is your computer asking for a key you don't know? We can help you with BitLocker

You turn on the computer to work and a blue screen appears asking for a key. You don't remember signing up for anything called BitLocker, but your documents are stuck on the other side. The shock is understandable: that screen appearing doesn't, by itself, mean you've lost the files.

"It worked yesterday and today I can't get in"

Coming across a message you don't understand can leave you unable to work and worried about what will happen to your documents. You don't need to know the technical details to ask for help: tell us what appears on screen and what you need to keep.

A protection that requires proper attention

BitLocker protects the computer's data against unauthorized access. When it prevents you from continuing normally, it's best to review the case before making decisions that could affect the files.

We help you assess how to regain access

At BCN PC Solutions we review your case, assess the legitimate options available, and explain what assistance we can offer you. The service is carried out with the device owner or an authorized person.

We do not offer to break the encryption or bypass passwords. Without a valid key, we cannot guarantee access to the encrypted content. We explain the possibilities and their limits before authorizing any work.

Before pressing "reset," think about your files

If you need the documents, photos, or data on the device, don't format it just to try. Contact us to assess the case. Don't send passwords or recovery keys in the form: we'll agree on how to review it with you.

We want you to know what options you have and what you can expect from the service, without having to interpret a technical message on your own.