The essentials, in plain language
Before you hire, what matters
- Writing to us through the form or WhatsApp is how you tell us what you need; on its own it does not confirm a contract.
- Before starting, we agree with you on the work, the price and the applicable conditions.
- If additional parts or work are needed, their quote must be confirmed.
- Back up your files before any work whenever possible.
- Your rights as a consumer remain intact. The full conditions are below.
This summary helps you get your bearings. The complete information follows.
Terms of service
Last updated: September 1, 2026
These terms govern the use of bcnpcsolutions.com and the requests made to BCN PC Solutions through the website. The published information allows you to learn about services and products, request contact and, when the corresponding function is enabled, create an account or place an order.
1. Contact
BCN PC Solutions provides IT services in Barcelona and the service areas indicated on the website. For inquiries related to these terms you can write to info@bcnpcsolutions.com.
No company name, tax ID or address that has not been provided and verified is incorporated into these terms. This information must be completed before using the website as the definitive contractual channel if it is legally required.
2. Proper use of the website
The user agrees to use the website lawfully, provide truthful data and not attempt to access restricted areas, alter the service, introduce malicious code, automate abusive submissions or infringe the rights of third parties.
Availability may be temporarily interrupted due to maintenance, hosting incidents, failures of external providers or causes beyond the reasonable control of BCN PC Solutions.
3. Information, requests and quotes
Sending a form, starting a conversation by phone or WhatsApp or viewing a listing does not by itself mean that a contract has been entered into. Before starting any work, the scope, availability, travel, diagnosis, price, taxes, parts, deadline and applicable particular conditions may be confirmed.
Images and descriptions help identify the services or products, but may contain non-essential differences. If a listing shows an obviously erroneous detail, the correct information will be confirmed before accepting the transaction.
4. Diagnosis and repair
The result depends on the actual condition of the equipment, the availability of parts, the existence of prior damage and the technical possibility of repair. No general information on the website guarantees that all equipment or data can be recovered.
The customer must report known faults and make a backup before handing over or allowing work on equipment whenever possible. If the equipment does not allow data to be copied, the risk will be agreed before any operation that may affect the storage.
Personal files will not be deliberately accessed except when technically necessary for the requested task and with the corresponding authorization. The customer must hold the necessary licenses, keys and rights over the devices, programs and data provided.
5. Products, orders and payments
When the shop is enabled, the summary before payment will show the items and amount of the transaction. The order is subject to confirmation, availability and payment validation. Stripe processes card data; BCN PC Solutions receives identifiers and statuses necessary to verify the transaction, not the full card number.
The particular conditions for delivery, installation, withdrawal, returns, warranty and taxes will be communicated according to the type of product or service and the applicable regulations. Nothing in these terms limits the mandatory rights of consumers and users.
6. Accounts
Anyone who creates an account must keep their credentials confidential and report any unauthorized access. The account may be suspended if it is used fraudulently, abusively or contrary to these terms, without prejudice to retaining the information necessary to comply with legal obligations.
7. Content and intellectual property
Unless otherwise indicated, the design, texts, logos and materials of the website are protected by applicable regulations. Browsing and sharing public links are permitted, but reproducing or substantially exploiting the website's own content without authorization is not.
Trademarks, resources or services of third parties belong to their respective owners. Reviews imported from Google retain their origin and public authorship.
8. Links and external services
The website may link to or use external services such as WhatsApp, Google, Stripe, maps, social networks or content delivery resources. Each service maintains its own terms and policies. BCN PC Solutions does not control the availability or content of external pages.
9. Liability
BCN PC Solutions will be liable in accordance with applicable regulations and the specific conditions agreed. No liability that cannot legally be excluded is excluded or limited. It is not liable for damages caused by false or omitted information provided by the user, misuse, prior malware, third-party failures or failure to follow security instructions, unless they are legally attributable to BCN PC Solutions.
10. Privacy
The processing of personal data is explained in the Privacy Policy, which forms part of the information applicable to the use of the website.
11. Regulations and dispute resolution
These terms are interpreted in accordance with Spanish law, without prejudice to the mandatory protection rules applicable to the consumer by virtue of their place of residence. Any dispute will first be attempted to be resolved through direct contact and, if this is not possible, before the competent bodies determined by applicable regulations.
12. Changes
The terms may be updated to reflect technical, commercial or regulatory changes. The applicable version will be the one published on the date the website is used or a transaction is agreed, without retroactively altering rights already acquired.